This brief guide covers everything you need to know about eDiscovery for Zendesk, the leading customer service ticketing solution. You'll learn the ins and outs of the platform, how to capture and preserve Zendesk Support data, and what it takes to build an effective eDiscovery plan.
How Zendesk works and how to preserve Zendesk Support tickets
How Zendesk's API can be leveraged to collect review-ready data
Key considerations when building a Zendesk eDiscovery plan